Change is inevitable, especially in the workplace. As a manager, coworker, or boss it’s your responsibility to assist your fellow colleagues with adjusting to change in the business world. Lior Arussy, author of NEXT IS NOW, shares his principles to help with change.
#1. Focus on the core cause.
If all employees are connected to your mission, they will deliver the desired outcome their way—and in the best way possible. Keep them connected to the cause and let them lead the way.
#2. Demonstrate your personal commitment to change.
How will you build trust among your employees and demonstrate your commitment to the proposed change? What will you do differently?
#3. Start every interaction by asking “What’s next?”
Establish a curiosity in everything you do. Always ask for a better way. Experiment with new tools. Start the conversation with the question “What’s next?”
#4. Highlight what doesn’t change.
Your mission and values usually do not change. Give employees the comfort of knowing that even amid change, some things stay constant. The values and mission that brought them to your organization will continue to guide the future and serve as a bridge between the past and the new vision you’re advocating.
#5. Set expectations.
This is a journey with unpredictable turns. While we know the endgame, the milestones and efforts to get there are merely an estimation. There will be pleasant and some less-than-pleasant surprises on the journey. Employees should get ready for a ride and should not expect to have all the answers beforehand.
#6. Seek improvement—not validation.
Ditch the validating surveys and focus on improvement. Ask different stakeholders to guide you to unmet needs, missed opportunities, and aspirational yet unfulfilled dreams—anything that can highlight the next opportunity.
#7. Emphasize ownership of the outcome.
By freeing people to do things their way but holding them accountable to timelines and outcome, you increase their responsibility. They now own the process and need to find the best way to get to the outcome. When you control the entire process, they lack any ownership since they are doing it your way, not theirs.
#8. Recognize the differences between employees’ styles.
Publicly recognize the different execution styles of different employees. Validate their approaches and recognize that there is more than one way to obtain the outcome. Inspire employees to share practices and exchange ideas.
#9. Encourage experimentation.
Conduct sessions that focus on tweaking the way you do business. Just because it works doesn’t mean there isn’t a better way. Formalize the pursuit of the Next through monthly or quarterly mini-innovation sessions.
#10. Celebrate innovation.
Institutionalize your innovators. Establish a recognition program for those who have tried but have yet to succeed. Celebrate those who have introduced new technologies or found new improvements. Make constant improvement an integral part of the organization’s heritage. A company innovation museum, anyone?
For more advice on how to succeed in business, check out NEXT IS NOW by Lior Arussy.
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Excerpted from Next Is Now by Lior Arussy. Copyright © 2018 by Create & Cultivate. Used by permission of the publisher. All rights reserved.